Legacy AI builds AI phone agents that answer your calls and take orders, connected to your ERP so they work from live stock, account pricing and order history. We're a London-based AI agency with 100+ agents live for 52+ companies, and we're building one right now for an East London builders' merchant.
Last updated · Legacy AI, London
A builders' merchant takes dozens of short, repeat orders by phone, and every missed call is a builder who rings the next yard. We're building an AI phone agent for Thames Building Supplies, a builders' merchant in East London, to take those calls.
The agent never takes payment. Cash orders are marked awaiting payment and the counter team sends the link, the same as today.
Trade buyers ask about product codes, stock and their own price. A script can't answer that, so the agent needs your data. Through Due North, we built a trade glass wholesaler's assistant that covers 10,000+ products live from their ERP.
We connect agents to ERPs, CRMs, booking systems, calendars and partner APIs. Systems we've connected include Toast, Zendesk, HubSpot, Pipedrive, MoeGo, Odoo and Mindbody, and we're connecting ECI EvolutionX and Nextiva on current builds.
For Osmow's Shawarma, a chain with over 200 locations, we built a catering assistant that prices the order in one conversation, at any hour. For Lake Tahoe AleWorX, orders and payments go straight into Toast.
Agents are built in English plus the languages your customers call in, and they can switch language mid-call. The Thames agent handles English, Punjabi and Hindi. Native speakers test every language before go-live.
Built: An AI phone agent for the trade counter. It finds the caller's account, checks stock and account pricing live from their ERP (ECI EvolutionX), takes the full order, reads it back and sends it to the counter team. It understands builder slang and speaks English, Punjabi and Hindi.
Built: We're Due North's AI build team. Builds include a trade glass wholesaler's assistant covering 10,000+ products live from their ERP, and an equipment supplier that was missing about half its inbound calls.
Built: A catering assistant on their website. It asks how many guests, the budget and any dietary needs, then a package calculator builds the order, substitutions included.
In their words"Edwin's team understood our franchise operations and built an AI system that handles thousands of customer catering orders and improves our conversion rate without us lifting a finger."
JP, Osmow's Shawarma
Built: A QR-code ordering app with an AI that recommends dishes and beer pairings. Orders and payments go straight into Toast, so nobody keys them in.